General Conditions

General Conditions


The ticket for one circuit ensures the customer transport, accommodation, local visits and meals – when specifically included. Extras are not included.  The customer, in turn, should make sure they have the ticket with them at all times while using the service.

Should there be less than seven participants, the organising agency reserves the right to use a minibus or private vehicle.

Circuits may be changed without prior notice.

Cityrama’s Liability

Cityrama is responsible for organising and regularly providing the indicated services. Cityrama shall not be liable for any loss, inconvenience or delay arising out of any change, suspension, cancellation or close of its service.

Prices
The prices indicated include all taxes in effect in accordance with the laws of the Portuguese Republic.

Reservations
Only the reservation requests received up to 48 hours prior to the date of the service shall be taken into consideration. Reservations will only be guaranteed after payment has been received.  Should payment be made via bank transfer, kindly please send us proof of payment up to 48 hours prior to the date of service.
Making a reservation is mandatory, as is receiving confirmation of the reservation from the tour operator.
 
Cancellations/reimbursement
Cancellations made up to 24 hours prior to departure will not be charged. After this period, the full price will be charged and no reimbursements will be made.
 
Children
Tickets for children until the age of five are free and only include transportation (all other expenses shall be borne by the adult who accompanies the child). Children between the ages of six and ten pay 50% of the adult price.

Animals
Only guide dogs and other assistance/service animals are permitted on our buses, provided that their respective certification is provided.

Insurance
In accordance with Portuguese law.

Claims
Only complaints made in writing, within 15 (fifteen) days from the date the service was provided, and sent to the agency where the reservation was made and paid for will be accepted.  Additionally, only complaints that were lodged with those who provided the service (hotels, guides, local agents, etc.) during the course of the trip or stay will be accepted, and the documents related to the incident must be provided.
 
Lost or misplaced ticket
If a ticket is lost or misplaced, it will not be replaced. 

Luggage
Luggage is the customer’s responsibility, who should always be present while it is being loaded and off loaded.

​Monuments
Monuments are closed on public holidays.

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​Condições relativas ao serviço hop on hop off



Conditions related to the hop on hop off service
 
The customer is responsible for all personal belongings throughout their visit. It is also the customer’s responsibility to keep their ticket corresponding to the respective visit with them at all times, as well as all documentation required for free circulation within the Country.  Whilst on the bus, during the tour, the customer must remain seated and should not use an umbrella or any other objects that, due to their height, may pose a safety hazard.

Cancellations/refunds

Cityrama reserves the right to cancel or change (without prior notice) any service due to the impracticability of performing said service, for reasons beyond Cityrama’s control. Should a visit be cancelled for reasons beyond Cityrama’s control, customers will not be entitled to a refund.


Insurance
In accordance with Portuguese law.

Claims
Claims shall only be accepted if they have been filed in writing with a report of the incident. No claims regarding delays before or during the trip caused by circumstances beyond Cityrama’s control (traffic, mechanical failure, weather conditions, etc.) will be accepted.

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